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Zebra XiII Printer User’s Guide 97
Support Services
Product Service and Support Programs
At Zebra Technologies, our service and support goal is to keep your printer
performing optimally. Zebra Technical and Repair Services provide a broad
range of service options. If you are in need of technical assistance or repair
services, our technical support staff stands ready with answers to any ques-
tions you may have. No matter how simple or complex your situation,
Zebra’s Hotline Support is only a phone call away. Call (847) 913-2259.
Select the Program that Fits Your Business
If your Zebra equipment requires maintenance, you can select the service
option that best fits your needs. Zebra offers several choices for customers
located both within and outside of the United States. Service options avail-
able within the United States include:
• Extended Factory Service Agreement: Customer Shipping Option
• Third Party Support and Maintenance: Zebra Solution Center Sup-
port, National Sales and Service Center Support, Zebra-Authorized
National On-site Service by Wang Customer Services Division
• Zebra Factory Services: Flat Rate Factory Service
• User Self Maintenance: Operator and Maintenance Training Programs
No matter which program you choose, you’ll find the Zebra response con-
sistently fast and reliable.
Buying a maintenance agreement places a blanket of protection around your
Zebra equipment. It provides the peace of mind of knowing that your units
are insured against unexpected and potentially costly repairs. You have the
assurance that service will be available when you need it, minimizing your
downtime.
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