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Zebra XiII Printer User’s Guide 67
Troubleshooting and Diagnostics
Misregistration and mis-
print of 1 to 3 labels.
Media was pulled when motor was
not moving.
Recalibrate the printer.
In Rewind or Peel-Off mode:
printer was calibrated without
media properly installed.
Load media correctly for rewind or
peel-off modes. See “Rewind Mode
Media Loading” on page 12.
Truncated printing, no
printing, or Feed key oper-
ates incorrectly while using
non-continuous media.
Label format is larger than available
memory.
Reduce the size of the format or
contact your sales representative for
information on memory upgrades.
Label jam in rear area of
printhead.
Snap Plate needs cleaning. Call a service technician.
Missing characters or parts
of characters on the front
panel display screen.
Display screen may be bad.
Run the Power-On Self Test. If
problem persists, call a service tech-
nician.
Printed label feeds out and
then backfeeds immediately
to rest under the printhead.
Printer set for Cutter mode with no
Cutter installed.
Set correct print mode. See “Select-
ing Print Mode” on page 35.
Changes in configuration
parameter settings did not
take affect.
Parameters are set incorrectly.
Enter the Configuration mode. Set
parameters correctly and save per-
manently. Refer to Chapter 2.
If problem continues, there may be
a problem with the Main Logic
Board.
Call a service technician.
A label format was sent to
the printer but not recog-
nized.
Communications parameters are
incorrect.
Print a Communications Diagnostic
label. Check for Format or Overrun
Errors. Reset Communication
Parameters (see page 42).
Prefix and delimiter characters set
in printer do not match the ones
used in the label format.
Set the characters in the printer to
match the label format. See “Select-
ing Prefix and Delimiter Characters”
on page 42.
If the problem continues, check the
ZPL II format for changed ^CC,
^CT, and ^CD commands.
Table 6. Troubleshooting (Continued)
Symptom Diagnosis Action
xi2ch4 Page 67 Tuesday, April 23, 1996 11:58 AM