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Zebra XiII Printer User’s Guide 99
Support Services
Your business requires the Zebra printer to be ready when you are. To help
you, Wang offers a complete maintenance program at your location. You
may choose from a variety of remedial support services. Each includes toll-
free access to Wang’s National Response Center, Installation/Relocation
Services, and Preventive Maintenance Procedures.
Those of you who do not contract for Wang TotalCare Service can still
obtain service from Wang. On-site maintenance is available from Wang to
non-contracted customers on an “as-available” basis. Labor is billed at the
normal hourly Wang labor rates, and any parts that may need replacement
are billed at list price. Contact a member of our Technical Support staff for
more information on Wang service options.
Zebra Factory Services
The potential savings and peace of mind provided by prepaid service agree-
ments may not fit your business needs. If you require a pay-as-you-go ser-
vice program, Zebra’s Flat Rate Factory Service is the way to get quality
repair work if the need arises.
It’s simply a matter of contacting a member of our Technical Support staff
with your service request. We quote repair prices and issue a Return Mate-
rial Authorization (RMA). You ship us your equipment and we perform the
repairs quickly. Your equipment is returned to you according to your
instructions.
Charges are based on the Flat Rate Unit Repairs and Flat Rate Module
Repairs schedules.
Return shipping charges via the carrier of your choice (UPS Ground within
the United States, if not specified) will be added to your final invoice. Five
working days are normally required for repair and return processing.
Optional expedited service is available, for a nominal additional fee, which
assures that your repaired and tested module or unit is shipped back to you
within 48 hours of receipt (excluding weekends and holidays).
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