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98 Zebra XiII Printer User’s Guide
Extended Factory Service Agreement
The Extended Factory Service Agreement covers all parts and labor
required to assure optimum performance (with the exception of printheads).
All Zebra equipment returned for service under this agreement undergoes a
complete preventive maintenance check-up at no additional charge.
Return shipping charges, via UPS Ground from Zebra, are also covered.
Five working days are normally required for repair and return processing.
Optional Expedited Service is also available for a nominal fee.
Customer Shipping Option If you can realize cost savings by utilizing
your own carriers for round-trip shipment of your Zebra equipment, Zebra
offers the Customer Shipping Option, giving you complete control over
the method and price of transporting your equipment.
Third Party Support and Maintenance
Zebra Solution Center and
National Sales and Service Center Support
Our ZSC and NSSC business partners offer Zebra-approved third-party
maintenance programs. Both on-site and depot repair programs may be
available, depending upon the organization. Contact our Technical Support
staff for more information on the ZSC for your region.
Wang Customer Services Division
Zebra Technologies’ Authorized National Service Supplier provides on-site
maintenance of the complete line of Zebra printers. Wang and Zebra work
together to provide the TotalCare™ Service Program for our customers.
TotalCare is a comprehensive package of support services designed specifi-
cally for the Zebra line of printer products.
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