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Troubleshooting and Diagnostics
66 Zebra XiII Printer User’s Guide
Wrinkled ribbon.
Ribbon fed through machine incor-
rectly.
See “Ribbon Loading” on page 19.
Incorrect darkness setting.
Set darkness to the lowest setting
possible for good print quality. See
“Setting the Darkness” on page 34.
Incorrect printhead pressure or bal-
ance.
Set the pressure to the minimum
needed. See “Adjustments” on
page 61.
Media not feeding properly; it is
“walking” from side to side.
Make sure that the media is snug by
adjusting the Media Guides.
Strip Plate needs adjusting.
Call a service technician.
Roller under Printhead needs
realigning.
Ribbon Supply tension needs
adjusting.
Printhead Shaft needs adjusting
using the Wear Plate.
Printhead needs realigning with
Platen Roller.
Ribbon Take-Up tension needs
adjusting to the minimum value.
Three-point mount for Ribbon Sup-
ply Spindle needs adjusting. (Not
applicable to the 220XiII printer.)
Ribbon supply core slipping; spin-
dle blades need adjusting.
Light vertical lines approxi-
mately 0.005” wide running
through all labels.
Dirty printhead or ribbon rollers.
Clean the printhead and/or ribbon
rollers. See page 57.
Light printing or no print-
ing on the left or right side
of the label.
Toggle pressure needs adjustment.
See “Toggle Adjustment” on
page 61.
Printhead angle needs adjusting
using the Wear Plate adjustment
procedure.
Call a service technician.
Short printed lines at 45° to
label edge on left or right
side of label.
Too much toggle pressure.
Reduce toggle pressure. See “Tog-
gle Adjustment” on page 61.
Table 6. Troubleshooting (Continued)
Symptom Diagnosis Action
xi2ch4 Page 66 Tuesday, April 23, 1996 11:58 AM