Filter
Top Products
Zebra XiII Printer User’s Guide 63
Chapter 4 Troubleshooting and
Diagnostics
This section contains troubleshooting charts used to localize and repair the
printer when faults occur. The procedures called out in the “Action” column
may be performed by the operator or by a service technician when indi-
cated.
To contact Zebra Technical Support, refer to Chapter 7 starting on page 93.
Table 6. Troubleshooting
Symptom Diagnosis Action
All lights light, but nothing
appears on the front panel
display and the printer
locks up.
Internal electronic failure. Call a service technician.
All lights are on but the dis-
play screen is not.
Possibility of bad EPROMs (firm-
ware) installed in printer.
Restart printer. If symptom persists
call a service technician.
Printer locks up when run-
ning the Power-On Self
Test.
Normally caused by some hard-
ware failure. Display screen will
describe the cause.
Restart printer. If symptom persists
call a service technician.
Printer stops and Error light
flashes.
For thermal transfer mode: Ribbon
not loaded or incorrectly loaded.
Ribbon Sensor not sensing ribbon
that is loaded correctly.
Load ribbon correctly. See “Ribbon
Loading” on page 19.
Perform “Media and Ribbon Sensor
Calibration” on page 38.
xi2ch4 Page 63 Tuesday, April 23, 1996 11:58 AM