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This section provides information for:
● Solving issues that might occur while using the scanner or
HP scanning software, or issues with the appearance of scanned
images. Start with “Checking the basics” on this page.
● Clearing jams from the ADF. See "Clearing jams from the ADF" on
page 97.
● Cleaning and maintaining the scanner and accessories. See
"Cleaning and maintaining" on page 99.
For issues that occur during installation or the first time you scan, see
the Setup and Support Guide.
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If the scanner is not working, always perform these actions first.
● Check that the power cable is securely connected between the
scanner and a live electrical outlet or surge protector.
● If the power cable is connected to a surge protector, make sure the
surge protector is plugged into an outlet and turned on.
● Check that the USB or SCSI cable is securely connected between
the scanner and the computer.
● Make sure the scanner is unlocked. Move the lock down to the
unlocked position.
● Disconnect the power cable from the scanner and turn off the
computer. After 30 seconds, reconnect the power cable to the
scanner and then turn on the computer, in that order.
● If a program has frozen, close it. Press CTRL+ALT+DELETE to open
Close Programs or Task Manager. Select any program listed as
Not Responding and click End Task.
If these steps did not resolve the issue, see "Starting troubleshooting"
on page 80.