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Back to TOC Troubleshooting usage and maintaining 81
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If the scanner or software is not working but no message appears, look
for the cause and solution in this section.
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The scanned image might not have been saved as a file. If you
send an image directly to a destination, the scanned image is not
saved on the computer. Use the F
ILE button on the scanner, or
save files using the HP PrecisionScan Pro software.
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The scanner lamp stays on as long as the software is running and
might stay on for a while after the software is closed. This is
normal, and the lamp will turn off on its own.
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You might have saved the file in a format the other program cannot
use. Save the file in a different format the program can use. Look in
the File Open or Import command for the program to see which
file types it supports.
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One or more of these issues might be causing the problem:
● The scanner was not installed properly.
● The SCSI card or drivers were not installed properly.
● The SCSI card or cable is not compatible with the scanner.
● The scanner address is not properly set, or multiple SCSI
devices are set to the same address.
● If the scanner is emitting a grinding sound, the scanner is
locked.
See "Checking the basics" on page 79 and the Setup and Support
Guide.
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If the scanner has not been used for a while, the scanner lamp has
turned itself off. Wait for a few seconds for scanning to begin.
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● A cable might be loose. Check that the USB or SCSI cable is
securely connected.
● Check which program is set to open when you press E-MAIL,
F
AX, or EDIT TEXT on the scanner. See "Changing settings for
buttons" on page 24.