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92 Troubleshooting usage and maintaining Back to TOC
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● A cable might be loose. Check that the USB or SCSI cable is
securely connected.
● You might have accidentally turned off the preview feature.
Check this setting on the Scanner tab in the Preferences of the
HP PrecisionScan Pro software. See "Setting preferences" on
page 60.
● Check that the HP PrecisionScan Pro software is the program
set to start when you press HP S
CANNING SOFTWARE.
●
In Windows 98 and 2000:
1 On the Start menu, point to Settings, and click Control
Panel.
2 Double-click Scanners and Cameras.
3 Select your scanner model number from the list, if it is not
already selected.
4 Click Properties.
5 From the Scanner Events list, select HP Scannning
Software button.
6 Make sure the HP PrecisionScan Pro check box is selected.
7 Make sure the Disable Device Events check box is cleared.
In Windows Me:
1 On the Start menu, point to Settings, and click Control
Panel.
2 Double-click Scanners and Cameras.
3 Double-click the icon next to the name of your scanning
device.
4 From the Select an Event list, choose the HP Scanning
Software button.
5 Under Actions, make sure that HP PrecisionScan Pro is
selected next to Start This Program.
6 Verify that the Take no action check box is cleared.
In Windows NT 4.0 and Windows 95:
1 On the Start menu, point to Programs, point to HP ScanJet
Utilities, and click HP ScanJet Button Manager.
2 Click the Events tab.
3 From the Scanner Events list, select HP Scannning
Software button.
4 Make sure the HP PrecisionScan Pro check box is selected.
5 Make sure the Disable Events check box is cleared.