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Print speeds ........................................................................................... 203
The product does not print or it prints slowly ............................................................. 204
The product does not print ....................................................................... 204
The product prints slowly ......................................................................... 205
Solve product connectivity problems ....................................................................................... 206
Solve direct-connect problems ................................................................................. 206
Solve network problems ......................................................................................... 206
Poor physical connection ......................................................................... 206
The computer is using the incorrect IP address for the product ...................... 206
The computer is unable to communicate with the product ............................ 207
The product is using incorrect link and duplex settings for the network .......... 207
New software programs might be causing compatibility problems ................ 207
The computer or workstation might be set up incorrectly .............................. 207
The product is disabled, or other network settings are incorrect .................... 207
Solve wireless network problems ............................................................................. 207
Wireless connectivity checklist ................................................................. 208
The control panel displays the message: The wireless feature on this product
has been turned off ................................................................................ 208
The product does not print after the wireless configuration completes ............ 208
The product does not print, and the computer has a third-party firewall
installed ................................................................................................ 209
The wireless connection does not work after moving the wireless router or
product ................................................................................................. 209
Cannot connect more computers to the wireless product .............................. 209
The wireless product loses communication when connected to a VPN ........... 210
The network does not appear in the wireless networks list ........................... 210
The wireless network is not functioning ...................................................... 210
Service mode functions ......................................................................................................... 211
Service menu ........................................................................................................ 211
Service menu settings .............................................................................. 211
Secondary service menu ........................................................................................ 211
Open the secondary service menu ............................................................ 212
Secondary service menu structure ............................................................. 212
Product resets ....................................................................................................... 213
Restore the factory-set defaults ................................................................. 213
NVRAM initialization .............................................................................. 213
Solve fax problems ............................................................................................................... 215
Fax troubleshooting checklist .................................................................................. 215
Fax error messages ............................................................................................... 217
Communication error. ............................................................................. 217
Document feeder door is open. Canceled fax. ........................................... 217
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