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Check that the redial option is enabled.
Unplug the telephone cord from both the product and the wall and replug the cord.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
If the error persists, contact HP. See
www.hp.com/go/LJColorMFPM375 or www.hp.com/go/
LJColorMFPM475 or the support flyer that came in the product box.
No fax answer. Redial pending.
Description
The receiving fax line did not answer. The product attempts to redial after a few minutes.
Recommended action
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
If the product continues to redial, unplug the product telephone cord from the wall, connect a
telephone, and try making a voice call.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
If the error persists, contact HP. See
www.hp.com/go/LJColorMFPM375 or www.hp.com/go/
LJColorMFPM475 or the support flyer that came in the product box.
No fax detected.
Description
The product answered the incoming call but did not detect that a fax machine was calling.
Recommended action
Allow the product to retry receiving the fax.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
If the error persists, contact HP. See
www.hp.com/go/LJColorMFPM375 or www.hp.com/go/
LJColorMFPM475 or the support flyer that came in the product box.
ENWW
Troubleshooting tools
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