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Print the Service Page
1.
Touch the Setup
button.
2. Open the Reports menu.
3. Touch the Service Page item.
Clean the paper path
To clean the paper path, process a cleaning page.
Print the cleaning page
1.
Touch the Setup
button.
2. Open the Service menu.
3. Touch the Cleaning Page item.
Print-quality troubleshooting tools
Repetitive image defects
If the product output has a consistent, repetitive defect, then use the table in this section to determine
which part needs to be replaced based on the measured distance between the repetitions of the defect.
NOTE: The following table replaces the graphical repetitive defect ruler. You can make your own
ruler by using these measurements. For the most accurate results, use a metric ruler.
Table 2-6 Repetitive image defects
Distance between identical
defects
Component Notes
22 mm (0.87 in) Developer roller Replace the toner cartridge.
38 mm (1.5 in) Primary charging roller Replace the toner cartridge.
44.0 mm (1.73 in) Registration roller Clean the roller. If dirt still displays on the page, replace
the registration unit.
58 mm (2.3 in) Fuser sleeve Process a cleaning page. If dirt still displays on the page,
replace the fuser.
58 mm (2.3 in) Transfer roller Replace the secondary transfer feed unit.
63 mm (2.5 in) Preasure roller (one rotation) Process a cleaning page. If dirt still displays on the page,
replace the fuser.
75 mm (2.9 in) OPC drum Replace the toner cartridge.
78 mm (3 in) ITB Calibrate the product. If dirt still displays on the page,
replace the ITB unit.
136 Chapter 2 Solve problems ENWW