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Solve performance problems
Factors affecting print performance
Problem Cause Solution
Pages print but, are totally blank. The sealing tape might still be in the
toner cartridges.
Verify that the sealing tape has been
completely removed from the toner
cartridges.
The document might contain blank
pages.
Check the document that you are
printing to see if content displays on all
of the pages.
The product might be malfunctioning. To check the product, print a
Configuration page.
Pages print very slowly.
NOTE: The product print speed is
effected by various factors (for example,
media size or page complexity).
Heavier media types can slow the print
job.
Print on a different type of media.
Complex pages can print slowly. Proper fusing might require a slower
print speed to ensure the best print
quality.
Paper type not set correctly. Select the type to match the paper.
Pages did not print. The product might not be pulling media
correctly.
Ensure paper is loaded in the tray
correctly.
If the problem persists, you might need
to replace the pickup rollers and the
separation pad.
The media is jamming in the device. Clear the jam.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both
ends and reconnect it.
●
Try printing a job that has printed
in the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
202 Chapter 2 Solve problems ENWW