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Solve image-quality problems
Print quality examples
The following examples depict Letter-size paper that has passed through the product short-edge first.
These examples illustrate problems that would affect all the pages that you print, whether you print in
color or in black only. The topics that follow list the typical cause and solution for each of these
examples.
Problem Cause Solution
Print is light or faded.
The media might not meet
HP specifications.
Use media that meets HP specifications.
One or more toner cartridges might be
defective.
Print the Supplies status page to check
the remaining life.
Replace any low toner cartridges.
The product is set to override the
Replace [color] message and to continue
printing.
Replace any low toner cartridges.
The print density settings might have
been changed.
Set the print density setting to 0.
The product might need to be
calibrated.
Run a calibration.
Toner specks appear.
The media might not meet HP
specifications.
Use only media that meets
HP specifications.
The paper path might need cleaning. Clean the paper path. See the complete
version of the English service manual.
One or more of the cartridges might be
leaking.
Try to verify the color of the toner specks
and check the cartridge for leaks.
The cartridge waste tank might be
overfilled.
Check for error code 10.98.XX in the
event log. The XX portion of the code
identifies the cartridge (00 is black, 01
is cyan, 02 is magenta, 03 is yellow). If
the error was logged, replace the
appropriate cartridge.
Dropouts appear.
A single sheet of print media might be
defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
The media is flawed. The media
manufacturing processes can cause
some areas to reject toner.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
192 Chapter 2 Solve problems ENWW