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d. Open the Error Correction menu.
e. Select the Off setting.
●
Print the Fax Activity Log report from the control panel to determine if the error occurs with a
specific fax number.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Fax Reports menu.
c. Open the Fax Activity Log menu.
d. Select the Print Log Now option.
●
If the error persists, contact HP. See
www.hp.com/go/LJColorMFPM375 or www.hp.com/go/
LJColorMFPM475 or the support flyer that came in the product box.
The Fax storage is full. message displays
●
Turn the product off then on.
●
Print all of the faxes, and then have the sender resend the fax.
●
Ask the sender to divide a large fax job into smaller sections, and then fax them individually.
●
Make sure that the resolution of the sending fax machine is not set to the Photo setting or the
Superfine setting.
a.
Touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
●
Cancel all fax jobs or clear the faxes from memory.
The Fax is busy. message displays
●
The product cannot receive a fax while attempting to send one. Cancel the fax send and try
sending at a later time.
●
Allow the product to try sending the fax again.
238 Chapter 2 Solve problems ENWW