Filter
Top Products
Problem Cause Solution
Vertical streaks or bands appear on the
page.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
One or more toner cartridges might be
defective.
Print the Supplies status page to check
the remaining life.
Replace any low toner cartridges.
The product is set to override the
Replace [color] message and to continue
printing.
Replace any low toner cartridges.
The amount of background toner
shading becomes unacceptable.
Extreme dry (low humidity) conditions
can increase the amount of background
shading.
Check the device environment.
The extended print mode setting is
incorrect.
Try the print job again using the Transfer
extended print mode, Dry paper setting.
One or more toner cartridges might be
defective.
Replace any low toner cartridges.
The product is set to override the
Replace [color] message and to continue
printing.
Replace any low toner cartridges.
Smooth media shows more background
than plain media
Think about using rougher media.
Toner smears appear on the media.
The media might not meet HP
specifications.
Use only media that meets
HP specifications.
If toner smears appear on the leading
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.
Clean the media guides.
Clean the paper path.
The toner smears easily when touched.
The device is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
The media might not meet HP
specifications.
Use only media that meets
HP specifications.
The paper path might need cleaning. Clean the paper path.
ENWW
Solve image-quality problems
193