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PCIe card ......................................................................................................................... 147
Removing a PCIe card .................................................................................... 147
Installing a PCIe card ...................................................................................... 148
PCI card ........................................................................................................................... 150
Removing a PCI card ...................................................................................... 150
Installing a PCI card ........................................................................................ 151
CPU heatsink ................................................................................................................... 153
Removing the CPU heatsink ........................................................................... 153
Installing the CPU heatsink ............................................................................. 155
CPU ................................................................................................................................. 157
Removing a CPU ............................................................................................ 157
Installing a CPU .............................................................................................. 158
System board ................................................................................................................... 159
Removing the system board ........................................................................... 159
Installing the system board ............................................................................. 161
Battery ............................................................................................................................. 161
Removing the battery ...................................................................................... 161
Installing the battery ........................................................................................ 163
Product recycling .............................................................................................................................. 163
6 Diagnostics and troubleshooting
Calling technical support .................................................................................................................. 165
Locating ID labels ............................................................................................................................. 165
Locating warranty information .......................................................................................................... 166
Diagnosis guidelines ........................................................................................................................ 167
Diagnosis at startup ......................................................................................................... 167
Diagnosis during operation .............................................................................................. 168
Troubleshooting checklist ................................................................................................................. 168
HP troubleshooting resources and tools .......................................................................................... 170
HP Help and Support Center ........................................................................................... 170
E-support ......................................................................................................................... 170
Troubleshooting a problem ............................................................................. 170
Instant Support and Active Chat ..................................................................... 170
Customer Advisories, Customer and Security Bulletins, and Customer
Notices ............................................................................................................ 171
Product Change Notifications .......................................................................... 171
Helpful hints ..................................................................................................................... 171
At startup ......................................................................................................... 171
During operation .............................................................................................. 172
Customizing the monitor display ..................................................................... 172
Troubleshooting scenarios and solutions ......................................................................................... 173
Solving minor problems ................................................................................................... 173
Solving power supply problems ....................................................................................... 174
Testing power supply ...................................................................................... 174
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