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HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-7
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Error message
such as “Invalid
system disk” or
“Auto IDE error”.
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Hard drive contacts.
Hard drive.
If notebook boots from floppy
drive, check for corrupt files
on hard drive; use Recovery
CDs to reinstall factory
software onto hard drive;
replace hard drive.
Sluggish startup or
shutdown.
Check disk using Tools tab in
disk’s Properties sheet, and
use Disk Defragmenter to
optimize hard drive.
Delete temporary and
unneeded files.
Hard drive. Use suggestions shown at
left.
Password forgotten. Verify proper ownership, then
follow removal procedure
with owner and record
appropriate data. See
page 5-1.
User must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
Power/Battery
No power. Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
AC adapter.
Battery.
Motherboard.
Does not run on
battery; empty
battery indication.
Check battery and contacts.
Try another battery if
available.
Battery or contacts.
Motherboard.
Beeps repeatedly. Notebook beeps repeatedly
when battery is low. Connect
AC adapter or replace
battery.
Battery.
Notebook turns off
immediately after
turning on.
Battery is probably extremely
low. Connect AC adapter or
replace battery.
Battery.
Battery does not
charge.
Make sure AC adapter is
connected properly and
battery installed properly.
Check battery contacts. If
available, try another battery
and AC adapter.
Move notebook away from
any nearby heat source.
Unplug AC adapter and allow
battery to cool down. Check
for blocked air vents.
Battery or contacts.
AC adapter.
Motherboard.
Heatsink assembly.
Check battery and AC
adapter.
Check heatsink assembly.
AC adapter does
not power
notebook.
Try another AC adapter, if
available.
AC adapter.
Motherboard.
AC adapter cannot be
repaired, and must be
replaced.