HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-13
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Problems with
display resolution or
color when playing
DVDs.
Set resolution or color depth
before starting DVD player.
You cannot change these
once DVD player is started.
Some combinations of color
depth and resolution not
supported in DVD playback.
If needed, reduce color depth
or display resolution.
All DVD play is
erratic.
Some DVDs include software
called “PC Friendly”. This
software can cause errors or
erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Keyboard
Some or all keys do
not work properly.
Try reinserting ribbon cable
in connector on motherboard.
Keyboard.
Motherboard.
External keyboard
does not work.
Check connections. External keyboard.
Motherboard.
Embedded numeric
keypad does not
work.
Press Fn+F8 to activate
numeric keypad, and Lock
key to turn on number lock.
Avoid touching touch pad
while booting or resuming.
Keyboard.
Top case.
Motherboard.
Touch pad
General problems. Restart notebook.
Slide and hold power switch
four seconds to reset
notebook.
Avoid touching touch pad
while booting or resuming.
Check settings in Control
Panel.
Top case.
Motherboard.
Click button does
not work.
Top case.
Motherboard.
Memory
Out of memory
error.
Make sure C drive is not
running out of free space.
Use memory troubleshooter
in Windows Help.
Not all third-party memory
cards have been tested for
use with notebook. Check HP
Notebook web site for list of
approved memory cards.
SDRAM module.
Memory doesn’t
increase after
adding SDRAM.
Make sure SDRAM modules
are installed properly.
SDRAM module.