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HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-17
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Modem connects,
but transferred data
is bad.
Verify settings in Control
Panel. Make sure parity,
speed, word length, and stop
bits match on sending and
receiving modems.
Disable error correction and
data compression.
Mini-PCI PCA.
Modem doesn’t fax. If using fax Class 2 in fax
software, try Class 1.
Close any other
communications programs.
If faxing by printing from
application, make sure fax
printer is selected.
Turn off power management
features temporarily.
General problems. If serial or PC card modem is
not working, disable internal
modem in Control Panel.
Download latest modem
driver from technical support
area of HP Notebook web
site (see page vi).
Mini-PCI PCA.
Motherboard.
One-Touch button
problems
Buttons not working
properly.
Make sure correct
applications are associated
with buttons in One-Touch
tab of Keyboard in Control
Panels.
Keyboard cover.
Switchboard PCA.
Motherboard.
On-screen display
does not appear
when button is
pressed.
Make sure Onscreen Display
is enabled in One-Touch tab
of Keyboard in Control
Panels.
Printing
Serial or parallel
printer doesn’t print
Make sure printer is on.
Make sure printer cable is
securely attached at both
ends.
Make sure cable or cable
adapter is appropriate for
printer type.
Use print troubleshooter in
Windows Help.
Cable.
Motherboard.