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HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-15
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Likely Causes
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Serial mouse
doesn’t work.
Check connection.
Restart notebook.
Check mouse and ports
settings in Control Panel.
Make sure mouse was
installed according to
manufacturer’s instructions.
Mouse.
Motherboard.
Serial modem
doesn’t work.
See “Modem,” below.
Check connection.
Check modem settings in
Control Panel.
Use modem troubleshooter
in Windows Help.
Disable internal modem in
Device Manager.
Modem
Modem will not
connect at 56K.
Verify that host modem
supports 56K (V.90)
connection speed.
Try connecting later in case
line quality or other external
factor is cause of problem.
Modem will not
connect at any
speed.
Make sure notebook’s
modem is properly
connected to wall telephone
jack. Check cables.
Verify settings in Control
Panel. Make sure parity,
speed, word length, and stop
bits match on sending and
receiving modems.
Restart notebook.
Run Windows modem
diagnostics or modem
troubleshooter in Windows
Help.
Open Device Manager. If
modem is disabled, enable it.
If it has a conflict, try
disabling another device.
Use analog telephone line,
not PBX or digital line. In a
hotel, ask for data line.
Try disabling error correction
and data compression.
Download latest modem
driver from technical support
area of HP notebook web site
(see page vi).
Mini-PCI PCA.
Motherboard.