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3-24 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
15.
Optional: Open the Support Ticket.
In Windows, click Start, Programs (or All Programs),
HP e-DiagTools, e-DiagTools for Windows.
16.
Click View to display the Support Ticket.
17.
To add information about the problem, click Comments and type the information, then click OK.
To save or print the Support Ticket, click Save As or Print.
Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to
the port before running the test for that port. See the wiring diagrams below.
14
1
25
13
6
1
9
5
Figure 3-3. Serial and Parallel Loopback Connectors