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HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-11
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
TV display does not
work properly after
resuming from
standby.
Use BIOS Setup to set Video
Display Device to Auto.
Cannot switch to TV
display by pressing
Fn+F5.
Fn+F5 switches only
between internal LCD and
external display connected to
VGA port, and will not switch
to TV display connected to
TV output port.
Hard disk
Hard disk never
spins.
Check power source.
Remove and reinstall hard
drive. Check connector.
Hard drive or
connector.
Motherboard.
If drive case is damaged,
drive may not operate
properly.
Hard disk makes
clunking or
scratching noise.
Back up drive immediately.
Was notebook or drive
dropped?
Hard drive. Check notebook and drive for
evidence of customer abuse.
Hard disk makes
buzzing or whining
noise.
Back up drive immediately.
Check hard drive installation.
Check for alternate noise
sources, such as PCMCIA
drive or fan.
Depends on source of
noise.
Files are corrupted. Run virus scan program.
Check disk using Tools tab in
disk’s Properties sheet.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Use suggestions shown at
left.
Disk capacity is
less than normal.
Check disk using Tools tab in
disk’s Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Hard drive. Use suggestions shown at
left.
Disk’s reported
capacity is less
than actual size.
Hard disk allocates space to
diagnostic software. This
space is unavailable for other
uses, and not included hard
disk capacity reported by
Windows.
Floppy drive
General problems. Make sure floppy drive is
installed correctly.
Check settings in BIOS
Setup.
Floppy drive or
contacts.
Motherboard.
Drive does not write
to floppy disks.
Make sure floppy disk is not
write-protected.
Floppy drive.