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Chapter 5 Problem Solving 272
Correcting Output Quality Problems
Garbled pages print,
there are overprints, or
only a portion of a page
prints.
! Make sure that your software application is configured for
the correct printer.
! Replace the printer interface (I/O) cable with a cable you
know works to see if the cable is defective.
! Your parallel printer cable might be defective. Use a
high-quality cable; see page 48
for an HP cable part
number.
! Set the PERSONALITY item in the Configuration Menu to AUTO
(page 446
). The printer may have been set to PCL and a
PS job was sent to the printer, or vice versa.
! Data sent to the printer may be corrupt. Try sending
another file to see if it prints.
The job was not
duplexed.
! Turn the printer off. Make sure that the duplexer is properly
installed. Turn the printer on.
! Make sure that you are using the correct paper size
(page 396
).
! Make sure that you are following the guidelines for printing
on both sides of the paper (see 118
).
Printing is Incomplete or Incorrect (continued)
Situation Solution