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Chapter 5 Problem Solving 293
Correcting Output Quality Problems
Problems with the Optional Duplex Printing Accessory
Situation Solution
Printer does not
recognize the duplexer.
! Print a configuration page (page 314
) to ensure that the
duplexer is installed.
! Turn the printer off. Remove and re-install the unit. Turn
the printer on.
! Make sure that the duplexer has been configured in the
printer driver.
Job did not duplex. ! Print a configuration page (page 314
) to ensure that the
duplexer is installed.
! Make sure the duplexer has been configured in the printer
driver.
! Make sure that the software is not overriding the printer
driver setting.
Duplexer jams. ! Make sure that you are using the supported paper weights
and sizes (page 392
).
Driver may not be set up
to print on both sides of
the paper.
Make sure that the option to print on both sides of the paper
is properly configured in the driver.