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Chapter 5 Problem Solving 288
Correcting Output Quality Problems
Problems with the Optional 8-bin Mailbox
Situation Solution
Printer does not
recognize the Mailbox.
! Make sure that the 8-bin Mailbox has been configured in
the printer driver. See page 62
for more information on
accessing the printer driver.
! Make sure that the cable from the 8-bin Mailbox is plugged
into the printer C-link connector. If not, turn the printer off,
plug the cable into the C-link connector, then turn the
printer back on. See page 292
for cabling configurations.
! Make sure that all bins are properly installed.
! If the printer still does not recognize the 8-bin Mailbox,
contact your dealer or authorized HP service provider.
Paper jams and paper
feeding problems.
! Make sure that you are using the supported paper weights
(page 392
).
! Do not pull paper out of the bins while printing.
! Check cables and connectors between the printer and the
mailbox. See page 292
for cabling configurations.
! Repeated paper jams in the multibin mailbox area might
indicate that the printer and multibin mailbox are set up on
an uneven floor. Move the printer to a level location.