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Control panel message Description Recommended action
Canceled send. Clear document The Cancel button was pressed to cancel the
current job while pages were feeding from the
ADF tray. The cancel process does not
automatically clear the ADF.
Remove the jammed item. See Clear jams
from the ADF on page 175. Then, clear the
items in the ADF tray and start over.
Comm. error [Receiver CSID] A fax communication error occurred between
the product and the receiver.
Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/LJM2727 or the
support flyer that came in the product box.
Comm. error [Sender CSID] A fax communication error occurred between
the product and the sender.
Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/LJM2727 or the
support flyer that came in the product box.
Device error, press OK Generic engine error. This is a warning message only. Job output
might be affected.
Device is busy. Try again later The product is currently in use. Wait for the product to finish the current job.
Doc feeder jam Clear, Reload A piece of media is jammed in the ADF tray. Open the document release door, clear the
jam, close the document release door, and
reload the paper into the ADF tray.
If the error persists, contact HP. See
www.hp.com/support/LJM2727 or the
support flyer that came in the product box.
Doc feeder jam, DATE/TIME ADF has not been cleared since previous
jam.
Clear the jam.
Document feeder mispick. Reload Media in the ADF tray was not picked up. Remove the media from the ADF tray, and
then reload it.
Clean the ADF pickup roller. See Clean the
automatic document feeder (ADF) pickup
roller assembly on page 163.
If the error persists, contact HP. See
www.hp.com/support/LJM2727 or the
support flyer that came in the product box.
Door open The print-cartridge door is open. Close the print-cartridge door.
Engine comm. error The product experienced a print engine
communication error.
This is a warning message only. Job output
might be affected.
Engine error, press OK The product experienced a print engine error. This is a warning message only. Job output
might be affected.
Table 12-1 Alert and warning messages (continued)
ENWW Control-panel messages 169