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Media-handling problems
Problem Cause Solution
Poor print quality or toner
adhesion
The paper is too moist, too rough, too heavy
or too smooth, or it is embossed or from a
faulty paper lot.
Try another kind of paper, between 100 and
250 Sheffield, 4 to 6% moisture content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side to the
other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong grain
direction, or is of short-grain construction
Open the rear output bin, or use long-grain
paper.
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to paper The paper has cutouts or perforations. Use paper that is free of cutouts or
perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser
printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too heavy
or too smooth, has the wrong grain direction,
or is of short-grain construction or it is
embossed or from a faulty paper lot.
Try another kind of paper, between 100 and
250 Sheffield, 4 to 6% moisture content.
Open the rear output bin, or use long-grain
paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of the
media that you are using and try printing
again.
More than one sheet feeds at one
time.
The media tray might be overloaded. Remove some of the media from the tray.
See
Load paper and print media
on page 49.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled, folded,
or damaged. Try printing on media from a
new or different package.
The product does not pull media
from the media input tray.
The product might be in manual feed mode.
●
If Manual appears on the product
control-panel display, press OK to print
the job.
●
Verify that the product is not in manual
feed mode and print your job again.
The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/
LJM2727 or the support flyer that came in
the product box.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a length that
is greater than the media size.
Adjust the paper-length adjustment control
to the correct length.
ENWW Solve image-quality problems 197