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Where to look for jams
Jams can occur in these locations:
●
In the automatic document feeder (ADF)
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In input areas
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In the automatic duplexer
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In output areas
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Inside the product
Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the product.
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few
sheets have been printed.
Clear jams from the ADF
Occasionally, media becomes jammed during a fax, copy, or scan job.
You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the
product control-panel display.
●
The ADF input tray is loaded incorrectly or is too full. See
Load paper and print media
on page 49 for more information.
●
The media does not meet HP specifications, such as those for size or type. See
Paper and print
media on page 45 for more information.
1. Open the ADF cover.
NOTE: Verify that any shipping tape inside the ADF has been removed.
ENWW Clear jams 175