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HP ToolboxFX
To check the device status and settings and view troubleshooting information and online documentation,
use the HP ToolboxFX. You must have performed a full software installation in order to use the
HP ToolboxFX. See
HP ToolboxFX on page 144.
HP support and information for Macintosh computers
Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for
driver updates.
Go to
www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including devices, plotters,
computers, and disk drives.
Repacking the device
If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps
below to repack the device before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
ENWW HP maintenance agreements 219