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Solve convenience stapler problems
The convenience stapler is designed to be free of staple jams. To reduce the risk of staple jams, make
sure that you staple 20 or fewer pages of media (80 g/m
2
or 20 lb) at a time.
Problem Cause Solution
The convenience stapler does not staple
pages.
The stapler door is not completely
closed.
The convenience stapler has a staple
jam.
Make sure that the stapler door is
completely closed.
Clear the staple jam. See Clear jams
from the convenience stapler (HP
LaserJet M2727nfs mfp only)
on page 186.
Solve connectivity problems
Solve direct-connection problems
If the product is experiencing connection issues while directly connected to a computer, complete the
following steps:
1. Make sure that USB cable is no longer than 2 meters (6 feet).
2. Make sure that both ends of the USB cable are connected.
3. Make sure that the cable is a USB 2.0 Hi-Speed-certified cable.
4. If the error persists, use a different USB cable.
Network problems
Verify that the product is on and online
Check the following items to make sure the product is ready to print.
1. Is the product plugged in and turned on?
Make sure that the product is plugged in and turned on. If the problem persists, you might have a
defective power cable, power source, or product.
2. Is the product Ready light on?
If the light is blinking, you might need to wait until the current job is completed.
3. Is the product control-panel display blank?
●
Make sure the product is turned on.
●
Make sure the product is installed correctly.
4. Does a message other than Ready appear on the product control-panel display?
●
See your product documentation for a complete list of control panel messages and corrective
actions.
204 Chapter 12 Problem solve ENWW