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Problem Cause Solution
Vertical streaks or bands appear
on the page.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
The print cartridge might be defective. If you
are using a non-HP print cartridge, no
messages appear on the product control
panel or in the HP ToolboxFX.
Replace the print cartridge. See Print
cartridge on page 159.
The amount of background toner
shading becomes unacceptable.
The media might not meet HP specifications. Use a different paper with a lighter basis
weight. See
Paper and print media
on page 45.
The single-sheet priority input tray might be
installed incorrectly.
Make sure that the single-sheet priority
input tray is in place.
The print-density setting is too high. Decrease the print-density setting
throughHP ToolboxFX or the embedded
Web server. This decreases the amount of
background shading.
Very dry (low humidity) conditions can
increase the amount of background shading.
Check the product environment.
The print cartridge might be defective. If you
are using a non-HP print cartridge, no
messages appear on the product control
panel or in the HP ToolboxFX.
Replace the print cartridge. See Print
cartridge on page 159.
Toner smears appear on the
media.
The media might not meet HP specifications. Use media that meets HP specifications.
See
Paper and print media on page 45.
If toner smears appear on the leading edge
of the paper, the media guides are dirty, or
debris has accumulated in the print path.
Clean the media guides and the paper path.
See
Clean the paper path on page 162.
The print cartridge might be defective. If you
are using a non-HP print cartridge, no
messages appear on the product control
panel or in the HP ToolboxFX.
Replace the print cartridge. See Print
cartridge on page 159.
The fuser temperature might be too low. In the printer driver, make sure the
appropriate media type is selected.
Use the archive print feature to improve
toner fusing. See
Archive print on page 65.
ENWW Solve image-quality problems 189