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When the MX7 Tecton loses connection, e.g., enters Suspend Mode, etc., the connection to ActiveSync will be lost.
When the MX7 Tecton resumes, the ActiveSync session will automatically re-connect.
MX7 Tecton with a Disabled Touch Screen
A MX7 Tecton touch screen can be disabled (using the MX7 Tecton Options control panel Misc tab). In these cases, it may
be easier to configure the MX7 Tecton using ActiveSync and HXM Connect (or LXEConnect) rather than using the MX7
Tecton keypad only.
Reset and Loss of Host Re-connection
ActiveSync assigns a partnership between a client and a host computer. A partnership is defined by two objects – a unique
computer name and a random number generated when the partnership is first created. An ActiveSync partnership between
a unique client can be established to two hosts.
When the mobile device is reset (return to default settings), the random number is deleted – and the partnership with the
last one of the two hosts is also deleted. The host retains the random numbers and unique names of all devices having a
partnership with it. Two clients cannot have a partnership with the same host if they have the same Device Name.
If the reset mobile device tries to reestablish the partnership with the same host PC, a new random number is generated for
the mobile device and ActiveSync will insist the unique name of the mobile device be changed. If the mobile device is asso-
ciated with a second host, changing the name will destroy that partnership as well. This can cause some confusion when
re-establishing partnerships with hosts.
ActiveSync Help
Issue:
ActiveSync on the host says that a device is trying to connect, but it cannot identify it
Solution:
One or more control lines are not connected. This is usually a cable problem, but on a laptop or other device, it may
indicate a bad serial port.
If the MX7 Tecton is connected to a PC by a cable, disconnect the cable from the MX7 Tecton and reconnect it again.
Check that the correct connection is selected.
See Also: Reset and Loss of Host Re-connection above.
Issue:
ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins as soon as you connect the cable,
before tapping the Connect icon.
Solution:
One or more control lines are tied together incorrectly. This is usually a cable problem, but on a laptop or other device,
it may indicate a bad serial port.
Issue:
ActiveSync indicator on the host turns green and spins, but connection never occurs
Solution:
Check that the correct connection is selected.
-or-
Incorrect or broken data lines in cable.