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Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help, our Technical Support
Portal (see below) provides an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also provides immediate solutions to your techni-
cal issues by searching our Knowledge Base. With the Portal, you can submit and track your questions online and send and
receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support form. Enter your contact details and the
description of the question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through service centers throughout the world. To obtain war-
ranty or non-warranty service, please visit www.honeywellaidc.com and select Support > Contact Service and Repair to see
your region’s instructions on how to obtain a Return Material Authorization number (RMA #). You should do this prior to return-
ing the product.
Limited Warranty
Honeywell International Inc. (“HII”) warrants its products to be free from defects in materials and workmanship and to conform to
HII’s published specifications applicable to the products purchased at the time of shipment. This warranty does not cover any HII
product which is (i) improperly installed or used; (ii) damaged by accident or negligence, including failure to follow the proper
maintenance, service, and cleaning schedule; or (iii) damaged as a result of (A) modification or alteration by the purchaser or
other party, (B) excessive voltage or current supplied to or drawn from the interface connections, (C) static electricity or electro-
static discharge, (D) operation under conditions beyond the specified operating parameters, or (E) repair or service of the prod-
uct by anyone other than HII or its authorized representatives.
This warranty shall extend from the time of shipment for the duration published by HII for the product at the time of purchase
(“Warranty Period”). Any defective product must be returned (at purchaser’s expense) during the Warranty Period to HII factory
or authorized service center for inspection. No product will be accepted by HII without a Return Materials Authorization, which
may be obtained by contacting HII. In the event that the product is returned to HII or its authorized service center within the War-
ranty Period and HII determines to its satisfaction that the product is defective due to defects in materials or workmanship, HII,
at its sole option, will either repair or replace the product without charge, except for return shipping to HII.
EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE FOREGOING WARRANTY IS IN LIEU OF ALL
OTHER COVENANTS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT.
HII’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY IS LIMITED TO THE
REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT WITH NEW OR REFURBISHED PARTS. IN NO EVENT
SHALL HII BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO EVENT, SHALL ANY
LIABILITY OF HII ARISING IN CONNECTION WITH ANY PRODUCT SOLD HEREUNDER (WHETHER SUCH LIABILITY
ARISES FROM A CLAIM BASED ON CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL AMOUNT
PAID TO HII FOR THE PRODUCT. THESE LIMITATIONS ON LIABILITY SHALL REMAIN IN FULL FORCE AND EFFECT
EVEN WHEN HII MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME
STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSE-
QUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.