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Intel® Server RAID Controller U3-1 User’s Manual Rev 1.0 B-5
Troubleshooting Scenarios
Solution: When a RAID Volume is deleted from a Windows NT system, NT still shows the drive in Windows
NT Explorer, My Computer, and other locations. Also, the Disk Administrator tool shows the drive
as offline. When the server is restarted, the deleted volumes no longer appear in Windows NT.
Problem: During the installation of Microsoft BackOffice Small Business Server (SBS) when you try to
install the Microsoft Windows Installation disk (Mini-port driver) you receive the following error
message after the first reboot:
STOP: 0x0000007b Inaccessible Boot device
What can I do to resolve this?
Solution: This is a known issue with the Microsoft BackOffice Small Business Server (SBS) product.
Complete the following steps to complete the installation:
1. Boot from the three setup disks supplied with Windows NT Small Business Server.
2. While loading the first setup disk, when the message "Setup is inspecting your hardware
configuration..." is displayed, press F6. Windows NT will eventually ask you to specify
devices to install. When you are prompted to insert the compact disc containing your SCSI
miniport drivers, choose to skip the files it requests because this compact disc does not exist.
3. During the next reboot, a blue screen STOP 0x0000007b message will be displayed. At this
point, the system has not yet been converted to NTFS. Boot from an MS-DOS floppy disk and
copy the missing drivers (the ones you had to skip in step 2) to the winnt.sbs\system32\drivers
folder. Restart and the setup process continues normally. For more information please refer to
the Microsoft web site http://support.microsoft.com/support/kb/articles/q177/2/05.asp.
Once the installation for Backoffice Small Business Server (SBS) completes, including all service
packs and packaged software, ensure that the security settings within IIS 4.0 are configured
correctly for your browser. See the installation procedures for configuring Microsoft IIS 4.0 Web
Server under Installing Microsoft Windows NT Server on a SRCU31 volume for details.
B.6 Browser Configuration During Initial Installation
Problem: SRCU31 may encounter problems with accessing the Storage Console if the server is also used as a
proxy server in a networked environment.
Solution: For Internet Explorer 4.0 Browsers
1. From the View Menu bar in Internet Explorer select Internet Options.
2. Select the Connection Tab from the Internet Options window.
3. Check (ensure there is a check mark in the checkbox) the Bypass Proxy server for local
(Intranet addresses) in the Proxy server section (if a proxy server is configured).
4. Select O.K.
5. Select O.K.
Solution: For Internet Explorer 5.0 Browsers
1. From the Tools menu bar in Internet Explorer select Internet Options.