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Chapter 6 — Troubleshooting and Maintaining the CK30
96 CK30 Handheld Computer User’s Manual
Problems and Solutions
You can also use the CK30 diagnostics to help analyze and solve
problems. For help, see Chapter 5, “Running Diagnostics,” on
page 81. If you have problems with the TE 2000 terminal
emulation applications, see the appropriate TE 2000 guide.
If you send the CK30 in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
Problems While Operating the CK30
Problem Solution
You press I to turn on the CK30 and
nothing happens.
Make sure the contrast is not set all the way to the darkest or
lightest setting. Press B and then E repeatedly until you
reach the desired contrast level.
If you have a CK30 with a color screen, make sure the
backlight is on by pressing E.
Make sure you have a charged battery installed correctly. For
help, see “Charging and Installing the Battery” on page 5.
The battery may be discharged. Replace the battery with a
spare charged battery, or charge the battery and try again.
The Battery light is on. The battery charge is low. You have a few minutes of power
left. Immediately replace the battery with a spare charged
battery, or charge the battery.
The computer appears to be locked
up and you cannot enter data.
• (CK30 with an 802.11b/g radio only) Wait at least 10
seconds and try again. If the CK30 is still connecting to
the DCS 30X or Intermec Gateway or the host, it ignores
any input from the keypad or scanner.
• Press I to turn off the CK30 and then press I again to
turn on the CK30.
• Press and hold the I button for five seconds to warm boot
the CK30.
• Perform a cold boot on the CK30. For help, see “Cold
Booting the CK30” on page 103.
• Try reloading the firmware. For help, see “Upgrading the
Operating System” on page 79.
• If the CK30 will not boot or reset, contact your local
Intermec service representative for help.