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Chapter 6 — Troubleshooting and Maintaining the CK30
CK30 Handheld Computer User’s Manual 97
Problems While Configuring the CK30
Problem Solution
You scan a configuration
command, such as Beeper Volume,
and you hear three low beeps.
If you are working in the CK30 System Main Menu, you
cannot scan configuration commands. Use the
Configuration Utility to change the CK30 configuration, or
exit the system menu to scan configuration commands.
You scan or enter an option for the
Scanner Model configuration
command and you hear three low
beeps.
You may have scanned or entered a Scanner Model
command that does not apply to the type of scanner that
you have installed. Try scanning or entering the Scanner
Model command again and select an option for the type of
device you are using.
You cannot type a character on the
keypad or you can only type
uppercase or lowercase letters.
You may have accidentally locked a modifier key on the
keypad. Check the CK30 status bar to see if it contains an
icon with a locked symbol. Press the necessary key sequence
to unlock the key. For help, see “Using the Keypad” on
page 12.
Problems While Configuring 802.1x Security
If you have trouble configuring the computer for 802.1x
security, check these problems and possible solutions.
Problems While Configuring 802.1x Security
Problem Solution
The CK30 indicates that it is
authenticated, but it does not communicate
with the host.
Make sure that the CK30 IP address, host IP address,
subnet mask, and default router are properly configured for
your network.
Note: Do not cold boot the CK30. Cold booting the
computer resets the time and date.
The CK30 does not appear to be
authenticating and a network connection
icon does not appear on the status bar.
The CK30 may not be communicating with your access
point. Make sure the network name on the CK30 is the
same as the network name (SSID) of the access point that
you are trying to communicate with. The default network
name is “INTERMEC.”
The 802.1x security network may not be active. Make sure
that the server software is properly loaded and configured
on the server PC. For help, see the documentation that
shipped with your server software.