Filter
Top Products
Appendix B
Return the Ro
uter or Its Components
This chapter describes how to return the router or individual components to Juniper
Networks for repair or replacement:
• Tools and Parts Required on page 163
• Return Procedure on page 163
• Locate Component Serial Numbers on page 164
• Pack the Rout
er for Shipment on page 168
• Pack Components for Shipment on page 169
Tools and Parts Required
To remove com po n ents from the chassis or the chassis from a rack, you need the following
tools and parts:
• Mechanical lift, if available
• Phillips (+) screwdrivers, numbers 1 and 2
• Electrostatic damage (ESD) grounding wrist strap
Return Procedure
When you need to return a component, follow this procedure:
1. Determine the part number and serial number of the component. Fo r instructions,
see “Locate Component Serial Numbers” on page 164.
Return the Router or Its Components
163