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Locate Component
Serial Numbers
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). You can send e-mail or telephone as specified in
“How to Reques
t Support” on page xix.
Provide the fo
llowing information in your e-mail message or during the telephone call:
• Part number an
d serial number of component
• Your name, organization name, telephone number, and fax number
• The shipping address for the replacement component, including contact name
and phone number
• Description of the failure
The support re
presentative validates your request and issues an RMA number for
return of the component.
3. Pack the router or co mponent for shipment, performing the procedure described in
“Pack the Router for Shipment” on page 168 or “Pack Components for Shipment” on
page 169.
Locate Component Serial Numbers
Your request for an RMA must include the component part and serial numbers. Issue the
CLI show chassis hardware comm and to list the numbers for all components installed in
the chassis
:
user@host> show chassis hardware
Hardware in
ventory:
Item Version Part number Serial number Description
Chassis 61322 M10
Midplane RE
V 03 710-001950 HK3744
Power Supply A Rev 03 740-002498 LL31699 DC
Display REV 04 710-001995 HK9437
Routing Engi
ne REV 01 740-007603 P11075100172 RE-3.0
FEB REV 07 710-003310 HH9725 E-FEB
FPC 0
PIC 1 REV 04 75
0-003163 HJ6423 1x G/E, 1000 BASE-SX
PIC 2 REV 02 750-003163 HF8954 1x G/E, 1000 BASE-SX
PIC 3 REV 04 750-003163 HJ6426 1x G/E, 1000 BASE-SX
FPC 1
PIC 3 REV 01 750-008425 BE2069 Adaptive Services
Most components also have a small rectangular serial num ber ID label (see Figure 48)
attached to the component body.
164 M5 and M10 Internet Routers Hardware Guide