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Troubleshooting
CHAPTER 5
1. How to Troubleshoot
When your printer does not operate as you expect it to or when you are not sure about what you should do in mid-operation, make the
following checks before calling your Technical Representative. A simple troubleshooting procedure may solve the problem.
If the problem persists even after these procedures, then contact your Technical Representative.
Different steps of action should be taken for different trouble symptoms. First, find out which one of the following categories your
symptom fits into, then go to the corresponding action pages.
A Problem Exists in the Preparation Stage.
This refers to a situation in which a problem occurs before the printout data is sent from the computer.
Typical symptoms include:
- The printer is not turned ON.
See p. 75 for such problems.
A Problem Occurs When You Attempt to Start a Print Cycle.
This refers to a situation in which the printer fails to print data even though data has been sent to it.
Typical symptoms include:
- The printer does not accept the data.
- An error occurs, disabling the printer from printing.
- A paper problem such as a misfeed occurs, disabling the printer from printing.
See p. 75 for such problems.
Print Results are Faulty.
This refers to a situation in which you have unexpected print results even though the printer did print the data.
Typical symptoms include:
- The print quality is poor.
- You have print results that do not represent the settings.
- It takes the printer too long to complete the print cycle.
See p. 84 for such problems.
Diagnosing Your Printer