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NE-4100 Series User’s Manual Service Information
F-4
Product Return Procedure
For product repair, exchange, or refund, the customer must:
z Provide evidence of original purchase.
z Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
z Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter
product repair time.
z Carefully pack the product in an anti-static package and send it, pre-paid, to the dealer. The
PRA should be visible on the outside of the package and should include a description of the
problem along with the return address and telephone number.