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Chapter 5
31 smarttech.com/kb/170510
Chapter 5: Troubleshooting your interactive
whiteboard system
Before you start 32
Locating status lights 32
Locating serial numbers 33
Determining your interactive whiteboard system’s status 34
Resolving interactive whiteboard issues 35
Resolving operation issues 35
Resolving connection issues 36
Resolving controller module issues 36
Resolving projector issues 37
Resolving projector errors 37
Your projector stops responding 37
The “Projector Overheated”, “Fan Failure”, “Lamp Failure” or “Color Wheel Failure”
message appears 37
The “Lamp Failure” message appears 38
The projector Power and Service lights are off 38
Resolving image issues 39
Loss of signal 39
Partial, scrolling or incorrectly displayed image 40
Unstable or flickering image 40
Frozen image 41
The image from your connected laptop computer isn’t projected 41
Unaligned projected image 41
Resolving audio issues 42
Resolving network communication issues 43
Resolving ECP issues 44
Accessing the service menu 44
Retrieving your password 44
Resetting the projector 45
Transporting your interactive whiteboard system 45