Filter
Top Products
C H A P T E R 5
Troubleshootingyour interactivewhiteboardsystem
43 smarttech.com/kb/170510
l Check the ECP’s volume knob or use the projector’s remote control to ensure that the volume
isn’t at the lowest setting.
Use the projector’s remote control to ensure that the volume isn’t at the lowest setting.
l If you’re using an external audio system, ensure that your speaker or audio system is on and that
the volume is turned up.
l Check that your video source input, such as your computer or video device, isn’t malfunctioning.
Ensure that its audio output is on and that the volume isn’t set to the lowest position.
N OT E
You must display the source input’s video to play its audio through the connected speakers or
audio system.
l Ensure that the correct audio output device is selected in your computer’s Sound settings.
l If your computer's video signal is connected with an HDMI cable, ensure that your computer's
audio output is also configured to output audio via the same HDMIcable. If your computer's
video signal is connected with a VGA cable, ensure that your computer's audio output is
configured to use its analog audio cable connected between the computer and the projector.
N OT E
If you're using an HDMI video input on the projector, do not use any DVI to HDMI adapters, as
these will not transfer audio from the DVI source to the HDMI input on the projector.
l If the previous steps don’t resolve the issue, contact your authorized SMARTreseller.
Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s
connection panel. There are two RJ45 ports one is for the network and one is for projector 2,
ensure that you have the network cable plugged into the correct one.
2. To ensure that the network function is enabled, press the Menu button, and then select the
Network Settings menu to check the IP address. See Adjusting projector settings on page 73
for a description of the IP address field. Enter this IP address into your browser or SNMP agent.
3. If you still don’t have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller.