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C H A P T E R 5
Troubleshootingyour interactivewhiteboardsystem
36 smarttech.com/kb/170510
l Confirm that the interactive whiteboard's USB cable is properly connected between the
computer and the correct USB port onthe ECP.
l Reset the interactive whiteboard system. If necessary, complete additional troubleshooting with
the guidance of SMARTSupport using SMARTBoard Diagnostics.
Resolving connection issues
To resolve connection issues, complete the following tasks:
l Confirm that the ECP cable harness’s 4-pin power mini-DIN connector is properly connected to
the DC 5V 2A connector on the projector.
l Confirm that the USB cable is properly connected from the interactive whiteboard to the correct
USBport on the ECP.
l Confirm that the USB cable is properly connected from a fully functional USB port on the
computer to the correct USB port on the ECP.
l Confirm that the projector’s on-screen menu option for the USB source is set to associate the
USB port onthe ECP with the correct video source on the projector.
l If necessary, complete additional troubleshooting on any devices between the USB connection
from the computer to the interactive whiteboard system, including any USB hubs and extension
cables.
Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard’s USB cable, wait 10 seconds, and then reconnect it.
If the issue persists, run the firmware upgrade utility, located in the same folder as your
SMARTProduct Drivers (for example, C:\Program Files\SMART Technologies\SMART Board
Drivers\SMARTFirmwareUpdater.exe [Windows® operating systems] or \Applications\SMART
Board Drivers\SMARTFirmwareUpdater.app [Mac computers]). For more information about
performing a firmware upgrade, see smarttech.com/kb/123545 or contact SMARTsupport.
If the Ready light indicates that a firmware update is in progress but no update is actually taking
place, disconnect the interactive whiteboard’s USB cable, wait a few seconds, and then reconnect it.