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1C13 Message transmission error Turn the power OFF and then back ON.
Perform the job in error again.
1C14 Invalid parameter When a template is used, form the template
again. If the error still occurs, turn the power
OFF and then back ON, and perform the job
again.
1C15 Exceeding file capacity Ask your administrator to change the
“Fragment Page Size” setting for the Internet
Fax setting, or reduce the number of pages
and perform the job again.
1C20 System management module access
abnormality
Turn the power OFF and then back ON.
Perform the job in error again. If the recovery
is still not completed, contact your service
representative.
1C21-1C22 Job control module access abnormality Turn the power OFF and then back ON.
Perform the job in error again. If the recovery
is still not completed, contact your service
representative.
1C30 Directory creation failure Check if the access privilege to the storage
directory is writable. Check if the server or
local disc has a sufficient space in disc
capacity.
1C31 File creation failure Check if the access privilege to the storage
directory is writable. Check if the server or
local disc has a sufficient space in disc
capacity.
1C32 File deletion failure Turn the power OFF and then back ON.
Perform the job in error again. If the error still
occurs, contact your service representative.
1C33 File access failure Check if the access privilege to the storage
directory is writable. Check if the server or
local disc has a sufficient space in disc
capacity.
1C40 Image conversion abnormality Turn the power OFF and then back ON.
Perform the job in error again. If the error still
occurs, contact your service representative.
1C60 HDD full failure during processing Reduce the number of pages of the job in
error and perform the job again. Check if the
server or local disc has a sufficient space in
disc capacity.
Error Code Cause & Message Corrective Action