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If Something Goes Wrong
The Windows® operating system is not working
5.375 x 8.375 ver 2.4.0
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can surf
the Internet. They include: modem speed, time of day (when
everyone else is surfing, your access can be slow) and
popularity of the site. If accessing a particular site is very
slow, try later.
My browser can’t find the URL address I typed in.
Make sure you separated the domain names of the address
with the forward slash (/). Check the spelling of each name
and the syntax of the address carefully. A single incorrect
letter or missed character, comma instead of period (“dot”) or
other mistake makes it impossible for your browser to locate
the site.
My browser can’t find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its
server may be down for temporary repair. Try again later.
The Windows
®
XP operating system can help you
If the operating system has started properly, but you still have
a problem using your computer, the online Help can assist
you in troubleshooting the problem.
To access Windows
®
XP Help and Support:
1 Click Start, then click Help and Support.
The Help and Support Center window appears.
2 Then do one or both of the following:
❖ In the search field, type in the topic of the problem with
which you need help and follow the on-screen
instructions.
❖ Click a problem you would like help with from the
listings and follow the on-screen instructions.
You can connect to Support Online by clicking Support from
the menu.