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1. TROUBLESHOOTING (Cont.)
Reception Trouble
Check the following points if you are having trouble receiving originals.
If you cannot rectify the trouble by checking these points, or trouble not listed below occurs, contact your
service representative.
Check Point
• Did you wait for the bell to ring before you picked up the handset?
• Did you replace the handset before you pressed the
key?
When you answer a call using the handset to receive a FAX, do not
replace the handset until you press the
key and you hear the
phone line switch to the machine.
• Is the modular cord disconnected?
• Is the power plug unplugged from the power outlet?
• Is there a problem at the remote fax?
Check this with the party trying to send the original.
• Is the copier out of paper?
• Has a “Misfeed in copier” occurred?
• Is paper loaded correctly?
• Is the original being sent a dirty copy?
Check this with the party trying to send the original.
• Is the trouble due to a problem or operator error at the remote FAX?
(ex. dirty scan glass or dirty scan lamp)
Check this with the party trying to send the original.
• Does the same problem occur even if you make a copy on your
copier? If so, clean the recording unit of your copier.
• Is there enough toner?
• Is the original placed correctly on the remote FAX?
Check this with the party trying to send the original.
• Is the paper cassette size setting correct?
• Is the paper cassette properly inserted?
• Is the specified paper type being use?
Trouble
Originals cannot be received
even if the
key is
pressed.
Paper is not output.
The “Cassette Empty”
message does not disappear
even if the copier is filled with
paper.
The received original is printed
dark and is illegible or black
stripes are printed on the
original.
Paper is output but not printed.
Paper often jams.