5
5-8
TROUBLESHOOTING
Error Code
10
11
12
13
20
21
30
32
33
42
50
53
80
82
83
85
86
Error Codes Printed on Reports
When an Error Code is printed as the status indication on Transmission Reports, etc., refer to the following
description for the applicable Error Code to determine the cause.
How to Correct
Load recording paper and set the paper cassette.
Remove the Jammed recording paper.
Remove the Jammed document.
Close the cover, then retry.
Retry the transmission or ask the remote party to
transmit the document again.
Remove the cause of the error or the printer, if any.
Then ask the remote party to retry the transmis-
sion. If not corrected, call your service representa-
tive.
Retry the transmission or ask the remote party to
transmit the document again.
Check the actual document count.
Check polling options setup (security code, etc.),
and check if the polling document exists.
Divide the originals into several transmissions for
memory transmission. For a memory reception,
remove the cause of the error, then ask the remote
party to retransmit the document.
Confirm the telephone number and then send the
document again.
Confirm the remote party’s security code, system
password, and your setup.
Retry the communication. Frequent failures may in-
dicate a phone line problem. If possible, move the
unit to another line and try your communications
again.
Cause
Paper Empty
Recording paper Jam
Document paper Jam
A cover was opened.
Power Failure
Error relating to the printer or memory.
was pressed during the com-
munication.
Page # Mismatch
Polling Error
During a memory transmission or a
memory reception, the machine ran out
of image memory. The machine’s image
memory was exhausted.
Line Busy
Security mismatch in Relay or Mailbox
transmission.
Signal Error or Line Condition Error