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Satellite R10 9-3
Troubleshooting
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas:
System start-up
When the computer does not start properly, check the following items:
■ Self Test
■ Power Sources
■ Power-on Password
Self test
When the computer starts up, the self test will be run automatically, and the
following will be displayed:
This message remains on the screen for a few seconds.
Software The problems may be caused by your software or disk. If
you cannot load a software package, the media may be
damaged or the program might be corrupted. Try loading
another copy of the software.
If an error message appears while you are using a software
package, check the software documentation. These
documents usually include a problem solving section or a
summary of error messages.
Next, check any error messages in the OS documentation.
Hardware If you cannot find a software problem, check your hardware.
First run through the items in the preliminary checklist
above. If you still cannot correct the problem, try to identify
the source. The next section provides checklists for
individual components and peripherals.
■ System start-up
■ Self test
■ Power
■ Password
■ Keyboard
■ Internal LCD display panel
■ Hard disk drive
■ DVD-ROM drive
■ DVD-ROM&CD-R/RW drive
■ DVD Super Multi drive
■ USB floppy disk drive
■ SD card
■ PC card
■ Pointing device
■ USB
■ Memory expansion
■ Sound system
■ External monitor
■ i.LINK (IEEE1394)
■ Modem
■ LAN
■ Wireless LAN
■ Printer
■ TV output signal
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