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7: Troubleshooting
OCP Error Messages
P1045430-002 Zebra ZXP Series 8 Card Printer User’s Manual 145
5002
INVALID RIBBON Print ribbon does not match the printer. Verify the part number of the print ribbon
is correct on OCP.
5003
RIBBON JAM Print ribbon is jammed. a. Check the print ribbon.
b. Reinstall the print ribbon.
c. Repair the break in the print ribbon
and reinstall.
5004
RIBBON MOTION ERROR Print ribbon not correctly responding to
motion commands.
a. Check the print ribbon.
b. Reinstall the print ribbon.
c. Repair the break in the print ribbon
and reinstall.
5005
RIBBON ADC ERROR Possible hardware issue. Contact Zebra Technical Support.
5006
RIBBON BEMF ERROR Problem with the Back EMF (BEMF) of the
ribbon motors.
Contact Zebra Technical Support.
5007
RIB COLOR DETECT ERR Print ribbon is not installed correctly. Reinstall the print ribbon.
5008
INVALID RIBBON Print ribbon does not match the printer. a. Verify that the part number of the
print ribbon is correct on OCP.
b. Power cycle the printer, and retry.
6001 - 6008
GENERAL MEMORY ERROR There is a problem when accessing
general memory.
Power cycle the printer, and retry.
6009
FLASH ERASE ERROR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6010
FLASH ERASE VERIF ERR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6011
FLASH PROGRAM ERROR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6012
FLASH PROG VERIFY ERR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6013
INVALID FW SRECORD There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6015 - 6025
GENERAL MEMORY ERROR There is a problem when accessing
general memory.
Power cycle the printer, and retry.
7001
CARD FEED ERROR Card is jammed in Feeder Cartridge. a. Clear the card jam in the Feeder
Cartridge, and re-seat the Feeder
Cartridge.
b. Ensure that cards are not stuck
together and that they are the correct
thickness (10 to 50 mil).
7002
CARD CLEAN ERROR Faulty Card Cleaning Roller (if an error
occurs during single card feed) or Card
Cleaning Cartridge (if cards fed from
Feeder Cartridge).
Replace the Card Cleaning Roller or
Card Cleaning Cartridge (rollers), as
appropriate.
7003
PRINTHEAD CABLE ERROR Printhead cable loose or disconnected. Check printhead cable connection,
reconnect if loose or disconnected.
7004
CARD EJECT ERROR Card from previous job is stuck in the exit
area.
Remove the card from the exit area.
7005
PRINTHEAD TOO HOT Printhead temperature out of proper range
(HOT).
Contact Zebra Technical Support.
7006
PRINTHEAD TOO COLD Printhead temperature out of proper range
(COLD).
Contact Zebra Technical Support.
7008
COVER OPEN This warning will be displayed if the cover
protecting the Printer Module is opened.
This warning will be cleared when the
printer cover is closed.
7010
PRINTHEAD MOTION ERR Printhead did not move to proper position
during initialization.
Power cycle the printer, and retry.
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION